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Customer Service/Warranty

WE'RE ONLY HAPPY IF YOU'RE HAPPY.


We take pride in offering only products of the highest quality, and our service goals are set at the same standard.  If we can help you in any way, just contact us via this link, and let us know what we can do to make your life even more bitchin' than it is already.

Warranty:

All Guy Takayama Surfboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that Guy Takayama Surfboards will repair or replace, at our option, any Guy Takayama Surfboard that delaminates due to defects in materials or workmanship. This is the only condition covered by Guy Takayama Surfboards' warranty. No other warranty is expressed or implied.

What this Warranty does not cover:

Damage or Breakage due to:

  • Wear or damage in normal use or as a result of an accident or impact
  • Extended exposure to sun/heat/high temperatures when not in the water
  • 
 Damage resulting from contact with chemicals that react with epoxy resins or EPS foam (NOTE: USE ONLY EPOXY RESINS TO REPAIR DINGS.  POLYESTER AND OTHER RESINS OR MATERIALS MAY REACT WITH MATERIALS IN EPOXY BOARDS SUCH AS GUY TAKAYAMA SURFBOARDS AND CAUSE SEVERE DAMAGE)
  • 
Intentional breakage
  • Normal Wear
  • Any condition other than delamination due to defects in materials or workmanship.

How to activate your warranty:

Contact admin@carvesports.com and include a few pictures and a brief description of the problem you are having with your surfboard. If the problem is deemed to be a defect in the surfboard due to a defect covered by our warranty, you will be issued an RA#. Ship the board back to Carve Sports, Inc. and include a copy of the sales receipt.


Carve Sports, Inc.
 


5910 Sea Lion Place Unit 150

Carlsbad, CA 92010

760.650.4321


This warranty gives you specific legal rights. You may also have other rights which vary from state to state and country to country.

 

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